Terms & Conditions

Quotes and pricing

Every quote we issue is itemised and valid for thirty days from the date it is sent. Wholesale pricing is quoted against the schedule or drawings you supply, and assumes the quantities stated in it.

Quantities we calculate for you are based on the dimensions you provide. We include a cutting allowance, but the final responsibility for measuring the room sits with you or your tiler.

Orders and payment

Stock orders are paid in full before they are released. Special orders and wholesale project orders are booked with a deposit, with the balance due before delivery or collection.

Items brought in specifically for you are ordered once you have confirmed the specification in writing. Because they are ordered to your requirement, deposits covering them are non-refundable once the order has been placed with the supplier.

Shade and batch variation

Tile is a fired product, and shade, calibre and pattern vary between batches by nature. This is a characteristic of the material rather than a defect.

We supply from a single batch wherever possible and will tell you if we cannot. Order the full quantity in one go, including your cutting allowance, because we cannot guarantee a later top-up will match. For marble, stone and onyx effects the pattern varies from piece to piece by design, so lay out and dry-fit before fixing.

Delivery and collection

Delivery dates are our best estimate and are not guaranteed. We will tell you as soon as we know if a date moves.

Tell us about access at the point of ordering. Unless agreed otherwise, delivery is kerbside to a hard standing that a pallet truck can reach. If the vehicle cannot access the address, or nobody is there to receive the goods, a further delivery charge applies.

Checking your delivery

Check the goods on arrival. Shortages, breakages and transit damage must be noted on the delivery paperwork and reported to us within forty-eight hours so we can claim against the carrier and replace the material quickly.

Tile that has been fixed is treated as accepted. Please satisfy yourself that the shade, size and finish are correct before any of it goes on the wall or floor.

Returns

Unopened, undamaged full boxes of stock lines may be returned within twenty-eight days of delivery with proof of purchase, subject to a restocking charge. Part boxes, cut tile, clearance lines, special orders and adhesives or grouts that have been opened cannot be returned.

This does not affect your statutory rights in respect of goods that are faulty or not as described.

Complaints

If something is not right, call the showroom first, then write to contact@company.com. We acknowledge every complaint within two working days and aim to resolve it within fourteen.